FAQs
Frequently Asked Questions
Product-Related Questions
1. What is the ZLEO TREKKER SERIES?
ZLEO TREKKER SERIES is our new release, which is a range of cellular trail cameras designed for hunters, wildlife enthusiasts, and outdoor adventurers. These cameras offer high-resolution imaging, long battery life, and advanced features like fast trigger speeds and reliable cellular connectivity to keep you connected in remote locations.
2. Can I access my camera remotely?
Yes. ZLEO cameras come with cellular connectivity, allowing you to watch your camera and receive notifications directly to your mobile phone, no matter where you are.
3. What are the costs of the data plans?
We provide two kinds of data plans in the app, one is Basic plan, the other is Shared plan. Check more details on this page.
Logistics-Related Questions
1. How long does it take to receive my ZLEO camera after placing an order?
All U.S. orders will arrive within 3-7 business days. The tracking number will be sent to your email once your order has shipped.
2. Do you ship internationally?
Currently, we only ship to the United States. We are working on expanding our international shipping options, so please stay tuned for updates.
3. What should I do if my package is damaged or lost in transit?
If your package is damaged or lost, please reach out to our customer support team via support@zleotech.com. We will assist you in filing a claim with the carrier and ensure you receive a replacement if necessary.
Return and Warranty Policy
1. What is your return policy?
You can inititate a return request by sending email to support@zleotech.com within 30 days of receiving the item. Please ensure that the product is unused and in its original condition to qualify for a return.
2. Do I need to pay for return shipping?
Return shipping is the responsibility of the customer, unless the product is damaged or defective upon arrival. In that case, we will cover the return shipping costs.
3. What's the duration of warranty?
All ZLEO products are guaranteed from defects in material and workmanship from the date of purchase of 2 Years. If your product experiences any issues related to these factors, we will repair or replace it free of charge within the warranty period.
4. What does the warranty cover?
Our warranty covers defects in materials or workmanship under normal use. This includes issues such as faulty hardware, malfunctioning components, and other manufacturing defects. It does not cover damages resulting from accidents, misuse, unauthorized modifications, or environmental factors such as extreme weather or water damage(unless the product is advertised as waterproof).
5. How do I request warranty service?
To request warranty service, please reach out to our customer support team with your order details and a description of the issue. We may ask for additional information, such as photos or videos, to help diagnose the problem. Once your warranty request is approved, we will guide you through the next steps for repair or replacement.
6. Are accidental damages covered under warranty?
No, the warranty does not cover accidental damage, misuse, or damages caused by unauthorized modifications. If your product has suffered accidental damage, we recommend contacting our support team for options regarding repairs or replacement at a discounted price.